To act as liaison between the clients and the organization in an effective implementation and support for the organization’s products and services

Department: Implementation

Experience: 2 – 5 years

Educational Qualification: Any Graduate/Post Graduate

Reporting To: Manager Implementation

Salary Package: Best in the Industry

Profile

• Analysing the requirements of the clients.
• Co-ordinating with the clients and IT departments in the effective implementation of the software.
• Must actively involve in EHR/EHR software design, practice the work flows, do testing and quality assurance activities with respect to the project implementation.
• Provide online demos.
• Must understand the existing workflows.
• Must analyse, improve – Perform Gap Analysis and work flow analysis.
• Effective communication with the Managers regarding the client requirements and expectations regarding the software.
• Provide consultation and necessary support to the clients as and when required.
• Documentation of the requirements for an effective implementation and necessary support.
• Provide training for EHR systems both remotely via secure link and in person.
• Provide necessary support after the implementation of the software (post implementation) as and when required.
• Handle implementation support as per the quality norms prescribed.
• Involve in research and assistance for the new products and services.

Required Skill Sets

• Experience in handling Implementation Support in US Healthcare.
• Ability to analyse the requirements of the clients in an effective way.
• Have good knowledge with the latest Healthcare/Open EMR.
• Have the adherence to follow up with the clients as and when required.
• Need good patience, attentiveness and calming presence in handling the clients.
• Have good knowledge skills about the software.
• Have good attitude and time management skills.
• Have good oral and written communication skills.